At athletegala.com, we want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return or refund under the conditions below.
1. Return Eligibility
You may return a product if:
- The item is unused, unworn, and in original condition
- The product is returned with original packaging and tags
- The return request is made within [7 / 14] days of delivery
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Items without original packaging
- Clearance or sale items (if applicable)
- Personalized or custom-made products
3. Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Provide clear photos or videos as proof
- We will offer a replacement or full refund
4. Return Process
To initiate a return:
- Email us at support@athletegala.com
- Provide your order number and reason for return
- Our team will guide you with return instructions
5. Refund Policy
- Refunds are processed after inspection of the returned item
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days
6. Shipping Costs
- Customers are responsible for return shipping charges
- Original shipping fees are non-refundable
- If the return is due to our mistake, we will cover shipping costs
7. Exchange Policy
- Exchanges are allowed for defective or wrong items
- Subject to stock availability
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If still not received, email us at support@athletegala.com
9. Contact Us
For any return or refund inquiries:
📧 Email: support@athletegala.com
